Recalls on Z18XE????

[pred8r]

I should note that my role in this organisation is Business Development Manager, one of my duties is to handle customer complaints of which I have a 'Goodwill Budget' - even a mate didn't qualify for this because it was blatantly un-warrantable.

That budget is to cover the grey area in between warranty work and wear and tear, where the problem isnt quite a distinctive one yes?

I agree with the bit about watties mate, there are higher people up the chain and if these people find out IF or MAYBE you have done a grey area or favourable repair on a 'mate' your job/reputation is toast.

I still stand by my statement where people can get things done, but will amend it to include, if they are in the right position.

I understand your position(and role) completely. Someone you help fix a problem for, will not find/offer you a job if it came to the crunch. It would be a case of "Sheeit, they did what? thats bad luck!" no beer, nothing, except an "oh well"

You stick your neck out.............