Blaupunkt 520 / 2020 CD Player
Inoperative Due To CD Not Ejecting
SB / JR / TS / TT / JS / XC / TT
PROBLEM DESCRIPTION
Customers may complain of Blaupunkt 520 & 2020 CD players becoming inoperative due to CD’s not ejecting. After investigation into the root cause Blaupunkt have made a software revision to rectify this condition.
PRODUCTION RECTIFICATION
Blaupunkt implemented the software revision in all CD player fitted to vehicles at the Port Of Entry on the 1st of November 2001.
SERVICE RECTIFICATION
If you have a customer who presents a vehicle with the above condition the following steps should be performed.
Step 1. Determine if the CD player is pre or post break point by removing it and inspecting the bottom left corner of the label attached to the top cover for the FD number. Pre breakpoint units have an FD number below FD187. Post break point units have an FD number FD187 or higher.
If unit is Pre breakpoint go to Step 2.
If unit is Post breakpoint go to Step 3.
Step 2. If the CD player is pre break point, contact Blaupunkt as per the Special Warranty Component Replacement Requirement section in SIP and request approval to replace.
If your Retailship Outlet does not stock a replacement CD player refit the original unit and rebook the customer to enable fitment of the new unit
when it arrives.
Step 3. If the CD player is post break point, removing it from the vehicle to inspect the label will have rectified the condition (disconnecting the power supply).
Refit the CD player, check the operation and submit a PIR indicating the FD number on the label and the serial number stamped into the side of the CD player case.
WARRANTY CLAIM INFORMATION
Use Labour Times information in Warranty
Information section of current PV SIP CD