The problem of getting optional acessories 2013 ASTRA opc

[opc08u]

Hi,
I would like to pass on my recent experience purchasing a new Astra opc. Opel advertise 20inch wheels for a $1000 and upgraded headlights for a couple of grand. However if you lob into your local dealer and ask for these, well sorry unless they are fitted at the factory your outta luck. When purchasing my new opc it came with the 19s and I asked for the 20s yep no problem said the salesman. We will get permisson from Opel to put some on. Cool I said signed the papers and the purchase was done. 20s for a grand. But the very next day I get a phone call saying sorry we can't do that and if you want 20s they will cost $3300.00 AU and we will have to order them from Germany. Well I was not impressed and a lively, robust and at times heated discussion followed. The dealer offered to go to the local tyre dealership and I could pick any set of 20s I wanted and they would fit 'good' tyres for my grand ( I don't think so) or I would have to pay another $2300 and fit tyres myself. Well I can assure you I was not happy. Phone calls to Opel in Melbourne followed, no luck there, if you want these options they have to come on the car from the factory I was told. More discussions the took place with the dealer and after I threatened to go to A Current Affair or Today Tonight with this story they suddenly partically came to the party and supplied me with a factory set of 20s for a grand, the catch ? I have to fit my own tyres. Well I now have the 20s and just yesterday had tyres fitted. A bit over $2000 for a decent set of Bridgestones. So I now have the 20s on the car for a bit over $3000 and this was the best out come I could get. Not good enough Opel you should be able to supply what you advertise.
Also when the dealership fitted the number plates to the car they didnt use the factory mounting points cause that would have made just to much sense. No they just screwed them into the bumpers as best they could. These people have manure for brains, if it wasn't for the fact that I know they couldn't paint new bumpers as good as the factory I would of made them replace them.
I am so far loving my Arden Blue opc but the purchase experience was just appauling. I'm an Opel fan and have dealt with this in my stride but I'm sure other people would not.
So anyway if anyone is after as new 19 inch opc wheels with just 500klms on the them let me know, got a set for sale.

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[poita]

I suggest you get in contact with [email protected] in regards to this.

She has been very helpful with previous incidents.

[opc08u]

Ok Will do. I'll see what happens. But my hopes are not high.

[nigelh]

Sounds like you got one of those dodgy salesmen that will tell you anything to get you to sign the contract. The salesman I'm dealing with told me straight away that the options are factory fit only. The bumper thing that's bad going to ring my dealer today an tell them if they do that there fitting a new bumper.
Glad your still enjoying the car after the stuff around.

[PaulyJ]

Over promising and under delivering... I hate that.
As Peter mentioned, definitely contact Melanie at Head Office, hopefully she can help you out with this situation.
Let us know how you go. Best of luck.

[dutchy]

As far as I understood, they will order your car WITH the requested options from the factory. The one they wanna sell you must be in Australia already ?!

[JohnBu]

I wouldn't have paid for the car.

The issue isn't Opel, but the dealer.

They should have supplied you as promised at no additional charge, or let you walk from the contract. They can't have it both ways.

At least you got to keep/sell your 19s.

Keep your tyre invoice until it has been solved to your satisfaction.

[opc08u]

Yes if the car is in Australia take it or leave it. But funny how the advertising doesn't say that.

[sonoitaliano]

I this dealer located in Melbourne that was telling you porkies?

[hazrd]

I'm assuming Sydney since he's in newy (noticed it in his intro post)