Holden dealer nightmare

[Keep'emRunning]

+1..

Why did you take it to holden.. you really think they employ qualified auto electricians?

If you get a refund or reimbursement, or any form of positive outcome, buy a lottery ticket as it will be the luckiest day you'll ever have

[JR]

they did it on purpose mate - they probably did some dodgy work fixing the parkers, and in the process, damaged the headlight housing.
but since u have an aftermarket headlights - they gonna milk that fact n not take any responsibility!!
sorry to say this. but unless u have pics of "before" and "after", ur not gonna have much of a chance the dealer showing sympathy.

holden know jackshit about the astras. wat chance would they have on aftermarket components, expecially something like angel-eyes!!
i've tinkered with the insides of my angel-eyes, n i know how delicate, tight n frustrating it is in there!! i wouldn't trust anyone else to work on it.

anywayz, hope u find some good news. fingers crossed mate.

[Wraith]

Yet another GMH service horror story - way too common and no wonder GMH's reputation is down the toilet these days with after sales service and support...

I can only repeat what I always say to people regarding this - GO SOMEWHERE ELSE !!!!!!!

Don't use GMH service depts. and any other registered mechanical/service place will still keep your warranty intact !

The other thing to watch out for BEK-46P is the odometer reading on your car, (TAKE NOTE OF IT AND INFORM THEM YOU'VE DONE SO) as you can almost bet your testicles that some young apprentice or other desrespectful service technician/grease monkey would've taken your car for a good 'round the block' thrashing on top of totally f#*#*#g up what you wanted done to it in the 1st place...

[hazrd]

The other thing to watch out for BEK-46P is the odometer reading on your car, (TAKE NOTE OF IT AND INFORM THEM YOU'VE DONE SO) as you can almost bet your testicles that some young apprentice or other desrespectful service technician/grease monkey would've taken your car for a good 'round the block' thrashing on top of totally f#*#*#g up what you wanted done to it in the 1st place...

oh dear... am i sensing a past experience here Ange?

[TheOperator]

Yet another GMH service horror story - way too common and no wonder GMH's reputation is down the toilet these days with after sales service and support...

I can only repeat what I always say to people regarding this - GO SOMEWHERE ELSE !!!!!!!

Don't use GMH service depts. and any other registered mechanical/service place will still keep your warranty intact !

The other thing to watch out for BEK-46P is the odometer reading on your car, (TAKE NOTE OF IT AND INFORM THEM YOU'VE DONE SO) as you can almost bet your testicles that some young apprentice or other desrespectful service technician/grease monkey would've taken your car for a good 'round the block' thrashing on top of totally f#*#*#g up what you wanted done to it in the 1st place...

Wraith your so dead right!

My one and only Holden Service (car doesn't have 15k yet) was a shocker, and keep in mind i work far up the tree from the dealerships we own.

I told the Service Manager who i wanted working on my car as i knew he was the only technician in our group of companies who other technicians even say is good.

Get car back from 3K service, drivers door trim has big chip in it from a screw driver slip, paint inside door scratched, drivers door seam chipped and grease mark on leather I also routinely reset trip meter so i know if it has been test driven, 30K extra than should be

Asked who worked on it, told it was who i asked for and i tell them they are full of shit. Check the system for myself (as i am the IT Manager for our entire group of companies) and see the 1st Year apprentice worked on it and obviously damaged it and then took it for a thrashing!

Service Manager then has the hide to tell me to stop being so "Fussy" at which point it took all my patience not to one punch KO him.

Got my revenge next day when i made the GM fire his ass

[USC]

keeping your cool does not always work mate - depending on who you are dealing with, some people perceive you as being weak if you are not firm enough. I have tried keeping cool on occasions where some workshop had damaged my car and they did nothing but cause more damage. ended up cracking it.

some people are just plain stubborn and stupid.

[BEK-46P]

UPDATE

I returned the car this morning to the dealer. Not surprisingly, he denied responsibility, claiming that a break like that was impossible to make! I said clearly it's very possible as it fcking broken! They basically treated me like a dickhead telling me they didn't do it and if they could compensate me by offering me 6 months worth of free car washes! I said no thanks, I'm not interested in getting my car scratched. He then went and spoke to the controller and said they'd be willing to "plastic weld" the broken bit back to the main housing. At that point, it was as good an offer as anything so I agreed to have it done this afternoon.

UPDATE

He just called saying he can't do it today, it will tomorrow.

My blood is boiling and I am ready to call back and demand a refund and a cheque for a replacement headlight.

[Brazza]

spewin mate!

6 months free car washes, what a joke! They might as well just say yeah, we are at fault but you can't prove anything so get f***ed.

I seriously doubt that demanding anything from them is gonna get you very far but I hope you can find a way to make them accountable for their f*** up cos that is unacceptable.

[tomtom]

i wonder if they treat astras with OPEL badges on them differently...

[HoldenAstra]

plastic weld?
even after that, do you still want your headlight, the angeleye???there's a pain already.

go fire them!

and do not leave your car to them no more, they will make other things worse!!!