Damn service department

[sooty]

That's terrible luck mate. I know how infuriating it can be taking it to mechanics who have no idea what they're doing, and yet you have no choice as they're the only ones who can do the warranty work. Luckily mine's not for anything overly important or vital, but there's been 7 visits to them for one oil leak, and they still haven't fixed it.
How hard can it be for each workshop to have 1 specialised mechanic to deal with the euro's?

[gman]

I would have thought that with a track record of the issue at hand and that it was bought to the attention and attempted to be rectified by Holden that they had in some way already accepted responsiblilty for the issue at hand.

I am surprised consumer affair backed off so easily. I had a run in with Holden with my car when I bought it too. The paint on the front bumper started peeling and was Arden Blue underneath!!!!

They accused me of all sorts of things such as getting a 2nd hand bumper off another car etc...In the end I managed to get them to fix it at their cost, but it was a struggle.

If it was me I would pursue it. FYI, there is an M32 gearbox on UK eBay for GBP 550 or AUD$1100 that might be what your looking for. I'm not sure if yours is the 5 or 6 speed but it would be well cheaper than $7000 to get over and fitted....

http://cgi.ebay.co.uk/ASTRA-MARK-5-V...d=p3286.c0.m14

try them they might just be able to work out shipping with these guys

www.wedelivertheworld.co.uk

[mania]

If it was the accident that caused it, as diagnosed by Holden, can you not take it up with your insurance company? Either way,

[ASTRAY]

So i found an engineering firm called tonkin engineering who specialize in reports for court and stuff like this as they are a law/engineering firm but they want 1k for a report just to look at my gearbox and either way it does not guarantee me anything.

a very disheartening affair.
if you do decide to take it to the courts, and get this firm to do an inspection, im prepared to throw in $100 to help you out.
hopefully other members are willing to contribute too, perhaps together we can cover your $1000 fee, and get somewhere with this whole fiasco.
good luck mate.

[sadavidsriturbo]

I would have thought that with a track record of the issue at hand and that it was bought to the attention and attempted to be rectified by Holden that they had in some way already accepted responsiblilty for the issue at hand.

I am surprised consumer affair backed off so easily. I had a run in with Holden with my car when I bought it too. The paint on the front bumper started peeling and was Arden Blue underneath!!!!

They accused me of all sorts of things such as getting a 2nd hand bumper off another car etc...In the end I managed to get them to fix it at their cost, but it was a struggle.

If it was me I would pursue it. FYI, there is an M32 gearbox on UK eBay for GBP 550 or AUD$1100 that might be what your looking for. I'm not sure if yours is the 5 or 6 speed but it would be well cheaper than $7000 to get over and fitted....

http://cgi.ebay.co.uk/ASTRA-MARK-5-V...d=p3286.c0.m14

try them they might just be able to work out shipping with these guys

www.wedelivertheworld.co.uk

Thanks for the links just gonna go the new route i know what i put my box thru and it was not a lot so for peace of mind im gonna get a new one put in the lsd new clutch and flywheel also new slave cylinder to be sure and hopefully i can forget about it but thanks again everyone on here has been really helpful oh yeah consumer affairs have been a little soft not to sure what there view is also the lady on the case does not seam to know much about much unfortunately. She goes on about breach of warranty then whether its my fault or not i told her i know what they are using against me so the issue i have is them not doing there job properly and the lies but what can you do its a free service and just like warranty people dont put in 100% because where else you gonna go its almost easier to give up

Also i bet them cork soakers are gonna try stiff me with the cost of taking the box out the report and even the cost of the hire car no doubt the way this has gone i dont really expect anything less on there behalf

If it was the accident that caused it, as diagnosed by Holden, can you not take it up with your insurance company? Either way,

The knocking was happening way before the accident...... It sucks the car was so close to a write off.

That's terrible luck mate. I know how infuriating it can be taking it to mechanics who have no idea what they're doing, and yet you have no choice as they're the only ones who can do the warranty work. Luckily mine's not for anything overly important or vital, but there's been 7 visits to them for one oil leak, and they still haven't fixed it.
How hard can it be for each workshop to have 1 specialised mechanic to deal with the euro's?

It FN sucks.......... 7 times for an oil leak .......... It makes you wonder what the f*** they are doing in there work shops.

a very disheartening affair.
if you do decide to take it to the courts, and get this firm to do an inspection, im prepared to throw in $100 to help you out.
hopefully other members are willing to contribute too, perhaps together we can cover your $1000 fee, and get somewhere with this whole fiasco.
good luck mate.

It is very disheartening id like to take it to court but they have a few things against me which is fair enough but like i said to OCBA its not the fact of warranty or manufacturing defect or my driving habits its METRO HOLDEN PORT RD SERVICE DEPARTMENT NOT DOING THERE JOB AND LYING TO ME SAYING NOTHING IS WRONG THEN ITS FIXED THEN THEY CANT FIND IT.

Say for example my car was a fords xr5 and i said i dont like my dealers you guys are close buy and convenient can you service my car they say ok i take my car in it starts to develop a knock it take it in several times doing the right thing because they are a work shop they take my money on several occasions screw me around but im stupid and keep coming back to get the problem sorted then when it goes bang its not there problem all of a sudden i feel that is very negligent on there behalf

[sadavidsriturbo]

a very disheartening affair.
if you do decide to take it to the courts, and get this firm to do an inspection, im prepared to throw in $100 to help you out.
hopefully other members are willing to contribute too, perhaps together we can cover your $1000 fee, and get somewhere with this whole fiasco.
good luck mate.

oh yeah about the $100 that's very thoughtful of you but i could not accept it from you or anyone else on here i appreciate all the support but i would not feel right taking peoples money but thanks again as that is a very generous offer

[Greg K]

Hey Dave, that was a very good letter you wrote to Holden. As expected though, their reply was less than pleasing...

Like others have said, you may find that you have a case here. Taking in the car numerous times for a repeated fault is unacceptible. And Holden expecting the loan car back the same day is a bit tight!

Once you get your car sorted, i would get your old gearbox assessed and see if you can pursue it further.

Sorry, but on a side note, you say that aftermarket wheels and springs dont affect the gearbox. Id be inclined to think that they would add extra strain/stress to the gearbox due to extra weight, rolling diameter, rpm differences etc. I dunno, but i may be wrong here, and in no way am i accusing you for being at fault here. To me, they could have been a contributing factor. Still doesnt detract from the fact that Holden should have diagnosed the fault earlier and should have requested the car be returned to factory to eliminate the possibility of it being your mods...

Holden seriously pi$$ me off when it comes to after sales service. And its this very reason that i am very reluctant to purchase another Holden or HSV. The experience i had proves that they are very unprofessional and have no concept about encouraging repeat customers to purchase their product

Hope it gets sorted out soon for ya!

[sadavidsriturbo]

Hey Dave, that was a very good letter you wrote to Holden. As expected though, their reply was less than pleasing...

Like others have said, you may find that you have a case here. Taking in the car numerous times for a repeated fault is unacceptible. And Holden expecting the loan car back the same day is a bit tight!

Once you get your car sorted, i would get your old gearbox assessed and see if you can pursue it further.

Sorry, but on a side note, you say that aftermarket wheels and springs dont affect the gearbox. Id be inclined to think that they would add extra strain/stress to the gearbox due to extra weight, rolling diameter, rpm differences etc. I dunno, but i may be wrong here, and in no way am i accusing you for being at fault here. To me, they could have been a contributing factor. Still doesnt detract from the fact that Holden should have diagnosed the fault earlier and should have requested the car be returned to factory to eliminate the possibility of it being your mods...

Holden seriously pi$$ me off when it comes to after sales service. And its this very reason that i am very reluctant to purchase another Holden or HSV. The experience i had proves that they are very unprofessional and have no concept about encouraging repeat customers to purchase their product

Hope it gets sorted out soon for ya!

Thanks....... its funny how many people are disappointed with there after sales service or lack of it with holdens, i dont think its going to get better.

Im just pissed they let it get so out of hand i seriously didnt know what the problem was i thought it would be a simple g/box or engine mount

Also the vxr has 19" wheels mine are 20" i dont see how that could effect it maybe shockers and bushes but not a g/box

[Greg K]

Also the vxr has 19" wheels mine are 20" i dont see how that could effect it maybe shockers and bushes but not a g/box

i know what you mean, but i see it as just another loophole for Holden to use against you... ie everything all being inter-connected and all. I reckon they saw you coming a mile away... they saw: male, 26, turbo, modifications, bung gearbox and said to themselves "well we have an 75% chance of this not going to court, and 70% of winning if we do". They will pick and choose who to fight and who not to. In this case, i reckon the risk assessment resulted in them bullying you out of a claim...

[sadavidsriturbo]

i know what you mean, but i see it as just another loophole for Holden to use against you... ie everything all being inter-connected and all. I reckon they saw you coming a mile away... they saw: male, 26, turbo, modifications, bung gearbox and said to themselves "well we have an 75% chance of this not going to court, and 70% of winning if we do". They will pick and choose who to fight and who not to. In this case, i reckon the risk assessment resulted in them bullying you out of a claim...

Yep you are 100% on the ball with this one took me a little longer than you to figure it out..... The cork soakers even told me not to stress that they were going to take care of it for me