The Eibach shop are retards, yes?

[Kudrow]

Look, there are plenty of customers from hell, but don't forget there are people out there who genuinely wish to give you their business if you treat them like intelligent people.

Issue here is there are not that many - they are so rare you don't belivei t when you get one.

It's up to you as an intelligent salesperson (which are grossly rare these days)

Oh I agree there.

[poita]

Look, there are plenty of customers from hell, but don't forget there are people out there who genuinely wish to give you their business if you treat them like intelligent people. It's up to you as an intelligent salesperson (which are grossly rare these days) to differentiate between the two. I used to work retail (now I'm in retail advertising ) so I can see both sides here. After the way that c*** treated me on the phone, she will never see a cent from me.

P.S. if you're expecting 90% of people to take your part numbers to shop elsewhere, then maybe you guys need to rethink your pricing

not my choice mate

[BEK-46P]

It does help. They are human too.

In which case, it's still bad for business

[poita]

In which case, it's still bad for business

dont we have a catalogue coming out you have to finish


but serious, it's defin bad for business mate
under teh same structure it gets drummed in a fair bit

[Kudrow]

dont we have a catalogue coming out you have to finish


but serious, it's defin bad for business mate
under teh same structure it gets drummed in a fair bit

Note to self: Ensure radio stations play correct key numbers

[BEK-46P]

[quote=poita;380691]dont we have a catalogue coming out you have to finish

Which one of the current 26 is yours?

[Ice]

do you work in retail Pete?

Ive worked in hospitality most of my life and also started working on an IT HELPDESK......SO I DO UNDERSTAND...sorry caps

[oneightoo]

or maybe its just company policy not to disclose that information..

i'd bet they couldnt care less if the average shmuck on the street didnt buy their products direct from them.. i'd hazard a guess that they sell in bulk to small to medium business..

they're obviously chosen their market, good luck to them, get over it, buy it elsewhere..

[Vectracious]

I think only having heard one side of the story (Eibach girl isn't here to defend herself) - it's a bit unfair to start calling them retards/having bad customer service etc etc.

It's also very interesting what falls under the umbrella of "bad customer service" these days.

[BEK-46P]

or maybe its just company policy not to disclose that information..

i'd bet they couldnt care less if the average shmuck on the street didnt buy their products direct from them.. i'd hazard a guess that they sell in bulk to small to medium business..

they're obviously chosen their market, good luck to them, get over it, buy it elsewhere..

Trust me, I've bought a box of Kleenex and moved on. I'm currently waiting for my Sportlines to arrive from the cheaper/friendlier Carstyle-bitz

And for the sake of debate, why bother market yourself to the general public if you don't care if the "average shmuck" buys from you?