Toyota showing how to do it...

[digifish]

Now this is the way you should treat customers when your car has a defect...from Autoblog...



"Out of a run of 30,000 5.7-liter V8 engines, Toyota has had reports of 20 camshafts snapping -- a minuscule number in light of the total (0.06 percent, as a matter of fact). Toyota says the outside supplier of the camshafts has discovered the problem, which was "a metallurgical defect in the casting," and the company is trying to figure out how many of the remaining 30,000 engines could also be affected, though because of the company's production method, the final number is not expected to be large. The camshafts have been designed to prevent collateral damage in case they break, but Toyota will replace a customer's entire engine if the camshaft failure should occur by sending a new 5.7L via airfreight to the nearest daeler. Apparently some Toyota execs believe that the new number one global automaker has been growing too fast to maintain proper quality control. Yet with the Tundra being a new truck with a new engine in a new market for Toyota, there are going to be teething problems, as we've seen. What remains to be seen is if, or for how long, these problems will continue."

The goodwill this would generate will far outweigh any negative impact with the customers. Shame so many Holden customers have to do battle with the company to get engines replaced when they break, rather than repaired.

digifish

Warning: This is an Old Thread This discussion is older than 120 days. information contained in it may no longer be current . Please think of the children before resurrecting this ancient thread!

[Vectra V6]

The reason why Holden don't like to get thier hands dirty with defected engines is due to the higher frequency of stuff ups..... Definately poor in my opinion...

[EL BURITO]

now if toyota could just build a exciting car

[btm]

now if toyota could just build a exciting car

bahahahaha

what's wrong with the Yaris?

[Dee]

now if toyota could just build a exciting car

My toyota was exciting.... Ish, was yours???

[digifish]

now if toyota could just build a exciting car

They are certainly exciting to drive...today I was being tail-gated in my Astra by a guy in a Toyota Corolla (Levin I think)...damp roads...so I decided to see how good the ESP in the Astra was...I went around like I was on rails, I don't think ESP even kicked in, the Corolla got very sideways and stationary

I am sure that was exciting for him

digifish

[blueraven]

sorry, but i dont think it matters which manufacturer you buy from , if your camshaft snaps and your engine lunches itself while under warrantly, every manufacturer will fix/replace the engine.

[digifish]

sorry, but i dont think it matters which manufacturer you buy from , if your camshaft snaps and your engine lunches itself while under warrantly, every manufacturer will fix/replace the engine.

The point here is that Toyota are replacing (and say so up front, no haggling including express air-freighting a new engine to your dealer), even though it's a non-interference engine design. I think that's a great attitude.

digifish.

[KID_SRi]

The Toyota Tundra is MAJOR Competition in the Large Pick Up Truck War against GMC,Ford & Dodge. That Toyota 5.7 Dual VVT-i V8 is a Monster to drive, I work @ ARB 4x4 & we have Tundra 5.7 as test bed for Products to shipped to shipped to the US.
The Tundra out sell the Big 3's Truck 2-1, So its smart thinking on Toyotas part to back up their Product against such Major Competitors.

[Clint]

sorry, but i dont think it matters which manufacturer you buy from , if your camshaft snaps and your engine lunches itself while under warrantly, every manufacturer will fix/replace the engine.

every manufacturer will fix the engine under warranty, but i doubt there will be many offering to replace it no questions asked. my cambelt in my parents vectra broke, i think it was outside warrenty but we got them to do it under warranty since the belt was broke just after being replaced, and the result of the broken belt was close to the whole top end and some of the bottom end of the engine being replaced