Firstly, I have to apologise for letting this die and not updating everyone! We've had the worst winter on record in Scotland, and this had a major effect on the transport network, we couldn't get deliveries across the country in less than 10 days, when it normally takes less than that to get a parcel to Australia! This effectively killed our online business during that period. However!
Our workshops were under 6 inches of snow during the start of December (it actually made it a warmer place to work in minus 16 deg C temperatures!), then it thawed and we discovered that our landlord (we leased the workshops, as most businesses do) hadn't maintained the roof. The water came into the structure of the building, long story, upshot the building was declared unsafe and we had to move out!
I've managed to move out, lost some stock, lost some time, but now we are just about back on our feet. The business is split between two locations, which is a bit of a nightmare, but we're back on track more or less.