Tempe Tires Sydney customer review :(
Hi all,
I just thought I would share my experience with Tempe Tires in sydney at the start of this month. First of all arriving there were employees everywhere, after browsing for a good 10 minutes I didn't even get a simple hello I thought "Ok fair enough they are busy".
I went up to the counter and asked for some help, the lady called a guy over "What do you want?" I replied with the wheels I had chosen asking if I could see one beside my car to make sure it was 100% what I wanted. Sighing loudly he huffed and puffed as if I had asked him to run a marathon "Ok I guess" is what I got as a reply. He came out to my car with a wheel, which was the wrong size and colour from what had I asked for.
Leaving that wheel there he stormed off not returning for 15 minutes with the correct wheel. Then he just left us in the car park until 10 minutes later I went and got him from what he was doing. So he wrote the car's info up ect and told me to wait an hour. Fair enough they were busy.
An hour later after some shopping I go out and look in the carpark, my car is still stood there untouched and the wheels are nowhere to be seen. I leave to get lunch giving them extra time. Now two hours after the car being written up I walk into the carpark to find the car untouched again, the workshop now holds 2 high end luxury sedans inside that booked in LONG after I did. At this point I try to ask someone about my situation. After trying 3 employees I find the guy that wrote up the ticket "Oh what car is it? Errm Urrm oh ok Ill check, oh mate Ill get it in next".
So after 2 hours and 15 minutes my car gets an employee inside it moving it, except the BMW in the workshop is still there and not moving, my car gets left in the middle of the car park RUNNING for 5 minutes until I go out and turn it off (middle of sydney leaving a car running not the smartest idea) at this point I may sound trivial but I will say NO employee saw me get inside of the car. Finally I get into the workshop and the wheels are fitted, great Im thinking.
On the highway home (Im an hour and 45 minutes away from tempe each way) I notice at around 100-110 the wheel starts vibrating at 120 its hugely noticeable. I get home and email tempe, first thing monday morning they will have it waiting, I get in monday afternoon no reply. Tuesday morning I call them asking about the situation I get this reply "Sam isn't in the office call later". Wednesday I call again telling them I have paid for a service that hasn't been done properly, I want a refund and Ill get it done closer to me. WIth hesitation they agree and want an invoice.
Friday I have the car balanced by Reekie tyre service in Bowral (Completely changed the handling, + had it lowered now I LOVE the handling). So I sent them the invoice as they asked, the scanner cut the letterhead off loosing the ABN, I resend the invoice with the ABN letterhead attached as they asked, I get a reply "Have you had the work done, is there still vibration". At this point they are simply playing out for time.
I didn't receive a refund until the 21st of February, 14 days after my first email about the problem. Even then the refund was drawn out and painful.
Overall I was appalled by the service at tempe, the employees simply do not want to talk to you and are terrible at time management and customer relations (I would have been happy had they simply said, sorry your car is going to take longer). Then to add to it mechanically they don't meet the mark.
I am in sales myself, and have been for over 4 years. I deal with sales on a regular basis that can stretch into 5 figures (High end bicycle sales). Never would I dream of serving a customer no matter the cost of the associated product like the team at tempe served me.
I could understand staff dodging me had I been dressed scruffy ect (however bad this it!) but that wasn't the case, I was a serious buyer with cash in my wallet, the service certainly didn't deserve the money and I wont buy again.
I have attached a photograph from after it was rebalanced, you can see where the adhesive from the old weights is still in place, in the wheel pictured there was a 34 centimetre difference (centre to centre) between tempe balance and properly balanced wheels. To be this out on a most of the wheels (one exception) it simply shows they had no clue. (tyres were not dismounted at the rebalancing).
http://i667.photobucket.com/albums/v...e/IMGP2953.jpg
I will send them a link to this forum, hopefully with this they will get an insight into their business. (If anyone finds this post offensive please PM me about the issue, Im not trying to destroy a business name, instead share my experience as a consumer)