MitchSRi
2nd January 2009, 05:23 PM
Whilst I'm not sure how vendor verdicts go on here, I just wanted to post on the excellent experience I had with Penrith Heartland Holden today.
My girlfriends TS Astra has been making a few wierd noises and they had gotten louder to the point I felt it shouldn't be driven far (wierd noises started during our time away on holidays over christmas).
So we head on over to St Marys Heartland and its closed, so off we go to Penrith.
Drop into HH in Penrith and explain the problem and are told to take a seat and someone will come and get us. Before we can sit down a mechanic asked us what was the problem.
Out we went and he kicked it over, looked under the bonnet and within about 2 minutes went "Water pump bearings are shot".
ARGHHHH The car is out of warranty like 2 weeks beforehand.
So in we go again and he has a chat to the service guys and then says "We can fix this for you today and should be able to get parts".
Even better he has a look at the service book, comes back and tells us them/Holden are going to cover the entire job under warranty.
By now things are looking up for the day, and they tell us its about a 2 hr repair. We then get asked if we want to be dropped somewhere. So we got dropped right at the front doors of Penrith Plaza.
About 2-3hrs later we get a phone call to tell us the car is done and ask if we'd like to be picked up from the plaza again.
10 minutes later we get picked up, get back to the dealers and the cars done, paperwork all ready, we get the work fully explained to us and off we go.
Car drives absolutely beautifully all the way home, and is dead silent now. Running the quietest it ever has.
Some a huge thumbs up for Heartland Holden for the brilliant customer service they provided my gf and I today.
My girlfriends TS Astra has been making a few wierd noises and they had gotten louder to the point I felt it shouldn't be driven far (wierd noises started during our time away on holidays over christmas).
So we head on over to St Marys Heartland and its closed, so off we go to Penrith.
Drop into HH in Penrith and explain the problem and are told to take a seat and someone will come and get us. Before we can sit down a mechanic asked us what was the problem.
Out we went and he kicked it over, looked under the bonnet and within about 2 minutes went "Water pump bearings are shot".
ARGHHHH The car is out of warranty like 2 weeks beforehand.
So in we go again and he has a chat to the service guys and then says "We can fix this for you today and should be able to get parts".
Even better he has a look at the service book, comes back and tells us them/Holden are going to cover the entire job under warranty.
By now things are looking up for the day, and they tell us its about a 2 hr repair. We then get asked if we want to be dropped somewhere. So we got dropped right at the front doors of Penrith Plaza.
About 2-3hrs later we get a phone call to tell us the car is done and ask if we'd like to be picked up from the plaza again.
10 minutes later we get picked up, get back to the dealers and the cars done, paperwork all ready, we get the work fully explained to us and off we go.
Car drives absolutely beautifully all the way home, and is dead silent now. Running the quietest it ever has.
Some a huge thumbs up for Heartland Holden for the brilliant customer service they provided my gf and I today.