SSS_Hoon
5th May 2008, 10:16 AM
Well went back on sat to get the oil re done as they left the sump plug out as you can see from the pics ignore the date as the camera date has not been set correctly.
We dropped it off sat morning about 10am asked to see the service manager he is not there, so i asked if the guy that i told the weekend before was there he wasnt there either mmm okay.
I told them behind the counter what had happend and that guy 2 said he would tell the service department about it well they knew nothing about it.
So had to retell the story yet again, only this time to be almost talked to and treated like a liar (we bought the car from there have had every service done there, why would we pick now to lie about something let alone only a few litres of oil). He said why didnt we come back monday then in a really condescending voice to which i replied we couldnt we needed the car for work and guy 2 said go to a mech and get them to do it up buy some oil if need be and then i would get the money back from that. I also said that the 75k service that there was some other things that were not checked either like re grease/oil the hinges and what not.
His reply was well what is it that you want us to do then, i said well fixing up the oil would be great, he said ok go have a coffee on us and we will come and get you when its done.
Sitting having a hot choc about 45mins later he comes upto us gives us the keys back, said its done and turns around and walks off, no sorry no nothing didnt even tell us where it was parked, so we are walking around the car park looking for it couldnt find it, i went inside and asked the lady do you know where its parked as he just threw the keys at us and walked away didnt tell us where it was parked or say sorry. She had no idea what i was talking about even though she was there in the begining. asked our name and said that she couldnt find the p/work, i said there is none as its only blah blah blah.
She went out back and after a few mins i walked outside to see him walking out of the service door with some other guy telling him where it was parked with her in toe. I seen where he was pointing, it was in the service car park near the end behind a big ass service van(how could we see that). I started to walk to it she said its over there, i was like yep i see it now dont worry and still no sorry or anything.
Now the service manager will be getting a complaint from me about this and i will also be talking to the other manager about it also as he said he would tell them all about it and they would be waiting for us on Sat morning sometime.
sorry for the rant guys.
Oh and to name and shame its PENRITH VOLKSWAGEN, NEPEAN MOTOR GROUP i think it actually is as there is a fair few other dealerships there also.
http://www.golfmkv.com/forums/attachment.php?attachmentid=25633&stc=1&d=1209882558
http://www.golfmkv.com/forums/attachment.php?attachmentid=25634&stc=1&d=1209882558
SSS_Hoon
We dropped it off sat morning about 10am asked to see the service manager he is not there, so i asked if the guy that i told the weekend before was there he wasnt there either mmm okay.
I told them behind the counter what had happend and that guy 2 said he would tell the service department about it well they knew nothing about it.
So had to retell the story yet again, only this time to be almost talked to and treated like a liar (we bought the car from there have had every service done there, why would we pick now to lie about something let alone only a few litres of oil). He said why didnt we come back monday then in a really condescending voice to which i replied we couldnt we needed the car for work and guy 2 said go to a mech and get them to do it up buy some oil if need be and then i would get the money back from that. I also said that the 75k service that there was some other things that were not checked either like re grease/oil the hinges and what not.
His reply was well what is it that you want us to do then, i said well fixing up the oil would be great, he said ok go have a coffee on us and we will come and get you when its done.
Sitting having a hot choc about 45mins later he comes upto us gives us the keys back, said its done and turns around and walks off, no sorry no nothing didnt even tell us where it was parked, so we are walking around the car park looking for it couldnt find it, i went inside and asked the lady do you know where its parked as he just threw the keys at us and walked away didnt tell us where it was parked or say sorry. She had no idea what i was talking about even though she was there in the begining. asked our name and said that she couldnt find the p/work, i said there is none as its only blah blah blah.
She went out back and after a few mins i walked outside to see him walking out of the service door with some other guy telling him where it was parked with her in toe. I seen where he was pointing, it was in the service car park near the end behind a big ass service van(how could we see that). I started to walk to it she said its over there, i was like yep i see it now dont worry and still no sorry or anything.
Now the service manager will be getting a complaint from me about this and i will also be talking to the other manager about it also as he said he would tell them all about it and they would be waiting for us on Sat morning sometime.
sorry for the rant guys.
Oh and to name and shame its PENRITH VOLKSWAGEN, NEPEAN MOTOR GROUP i think it actually is as there is a fair few other dealerships there also.
http://www.golfmkv.com/forums/attachment.php?attachmentid=25633&stc=1&d=1209882558
http://www.golfmkv.com/forums/attachment.php?attachmentid=25634&stc=1&d=1209882558
SSS_Hoon